FAQs

Am I able to amend my order once it's submitted?

If you wish to make any amendments to your order, please contact the processing branch as soon as possible. These details are shown on your confirmation email.

Unfortunately it will not always be possible, but we make every effort to ensure changes are made where we can. 

Can I track my order?

Unfortunately, it is not possible to track deliveries at this time.

If you have any questions or queries relating to the delivery of your order; please contact the branch processing your order, these details can be found on the email order confirmation or by visiting Our Branches and entering your delivery address postcode.

For more information on the delivery types we offer, please visit our delivery page.

When will my order arrive?

You will be contacted within 24 hours of placing your order online by your local branch to arrange a convenient delivery date.

For further information; please contact the local branch, these details can be found on the email order confirmation or by visiting Our Branches and entering your delivery address postcode.

More information on the delivery timescales is available on our delivery page.

What should I do if no one has contacted me regarding delivery?

Firstly, please accept our apologies that you have not been contact regarding delivery of your order. 

To contact the branch to arrange delivery you can call or email your local branch; these details can be found on the email order confirmation or by visiting Our Branches and entering your delivery address postcode.

If you have any queries prior to ordering, please contact your local branch.

Can my order be delivered to an alternative address?

Yes, it can. An alternative delivery address can be added during checkout. When in Step 3 – Checkout, you can opt to “Change delivery address” on the right-hand side of the “Delivery Details”.

How much does it cost to call the 0344 number?

Calls from landlines are typically charged up to 9p per minute and calls from mobiles could be more. 

What is the telephone number for my local branch?

To find your local branches telephone number, please go to our branch locator and enter your postcode.

Which is the closest branch to my home or site address?

To find your nearest branch, please go to ur branch locator and enter your delivery or site postcode to show the branches within your local area.

I need my timber cut to specific sizes before delivery, can you do this?

Yes, we provide a timber cutting service in some of our branches.

Please contact your local branch before you order to see if this a service that they can offer. These details can be found by visiting ur branch locator and enter your delivery address postcode to see what services we are available in your local branch.

I would like to hire some tools, how do I do this?

Our tool hire section details some of the products we have available to hire. To hire from Bradfords Building Supplies, you can complete a tool hire request form or contact your local tool hire branch.

How do I hire a skip?

To hire our skips please contact our friendly tool hire team on 03332 413 009

What services are available in my local branch?

We have a range of services that we offer, to find out what services are offered in each branch; take a look at our branch locator page.

You don’t have what I am looking for online, can you get it for me?

Please complete our online quote request form; your local branch will be in contact within 48 hours to discuss your request further.

If you require the products at short notice please contact your local branch directly by visiting our branch locator and enter your postcode to show your local branches contact details.

Are all Bradfords products available to buy online?

The website showcases round 9,000 of our key products; however, we have even more to offer you in branch!

Find your nearest branch and visit us today or contact us for a quote.

Can I return a product(s)?

Yes, as long as the goods are in a resalable condition as outlined in our returns policy.

To arrange a return, please call or email your local branch. These details can be found on the email order confirmation or by visiting our branch locator and entering your delivery address postcode.

How do I know if a product is supplier delivered?

If a product is coming direct from the supplier, this will be shown on the product page. Supplier direct delivery timescales vary from Bradfords.

If you have any queries prior to ordering, please contact your local branch.

Can I check stock of products online?

Stock is shown for all products on the product page; except products that are supplier delivered.

For this you need to provide your postcode and we will find the nearest branch that has stock available. 

Do you offer a discount to the trade?

As a tradesman, you can apply for a trade account. Bradfords offer two types of trade account; a credit account or cash account.

To apply for a credit account, please visit your local branch for further information.

To apply for a cash account, complete the form online which can be sent to your local branch or you can print the complete form and visit your local branch. All cash account applications are approved by the branch manager.

To find your local branch, enter your postcode on Our Branches page.

How do I sign up for our newsletter?

To sign up to our Bradfords newsletter please enter your email address into the Newsletter Sign up at the bottom of any page. 

How do I sign up to the rewards scheme?

To sign up to our Bradfords Reward scheme please visit  our dedicated Bradfords Rewards website and register by completing our online form. 

I am unable to log in/register for the Bradfords Rewards Scheme.

Please email or call 01133 887 8620 our dedicated rewards team. Line are open 9am to 5pm, Monday to Friday, standard geographical call charges apply. 

How to I register my Trade account so I can use my account online?

To use your Trade account online, your account must be registered; registering an account online is easy. You just needs to complete the Exisiting Branch Customer form on our Sign in or Register page.

The information submitted on the form will be checked and verified against the data we have for you. This is to ensure the safety and security of your personal information.

Once the information has been checked and verified, you will receive an email. If the check was successful, the email will be asked to follow a link to set your password. You will then be able to trade online with Bradfords.

If the information that has been provided doesn’t match the data held we have for you, the email will ask to visit your local branch, where the account is held. There could be a number of reasons that the information doesn’t match, so our branch staff will there to help get you trade online with Bradfords.

I can’t access my Trade account online.

To use your Trade account online, your account must be registered; registering an account online is easy. You just need to complete a simple online form.

If you have already done this; you will need the email address that you registered with and the password you set and fill these details into the “Login to Online Account” section on the login page.

If you have forgotten you password, account passwords can be reset on the login page by selecting forgotten password. If you are still experiencing problems changing your password or logging in, please email us.

If you have not yet set a password, please check you emails, we would have sent you an email once we had verified the information you submitted. If your registration was successful the email will prompt you to follow a link and set a password for your account.

If you have not received an email after registering your Trade account online, please check your junk/spam folder. If after 24 hours you still have not received an email and there is nothing in your junk/spam folders then please contact the branch manager where your account is held. 

Can I order goods and collect them from a branch?

Yes, Bradfords now offer a click and collect service on 1000s of products.

Find out more about our click and collect service.

When will my click & collect order be ready?

Click & Collect orders can only be collected:

• Monday to Friday from 9:30am – 5pm,
• Saturdays from 9.30am – 12pm.

All orders should be picked and ready for collection within 2 working hours.

Any orders placed after 3pm and outside of branches opening hours will be available to collect at 9:30am the next working day.

Is there a cut off time to get my click & collect order before the end of the day?

Any orders placed after 3pm and outside of branches opening hours will be available to collect at 9:30am the next working day.

What if I am collecting an order on behalf of someone else?

You can collect on behalf of someone else, but must have the following to collect the order:

• The order confirmation email, printed or electronically.
• A valid form of photographic I.D. for the person collecting the order and the person who has placed the order. For example, driving license or passport.
• The debit or credit card used to pay for the order.
• The PayPal transaction receipt; printed or electronically.

If you do not have the appropriate I.D., then we will contact the customer who placed the order to confirm they are happy for the order to be released.

How long will you hold my click & collect order?

After 48 hours of your order being ready for collection, a member of branch staff will contact you to confirm that you will be collecting the order.

After 5 working days, if the order has still not been collected, the products will be re-allocated and the branch will contact you to arrange a refund.