Am I able to amend my order once it's submitted?
If you wish to make any amendments to your order, please contact the processing branch as soon as possible. These details are shown on your confirmation email.
Unfortunately it will not always be possible, but we make every effort to ensure changes are made where we can.
Can I track my order?
Unfortunately, it is not possible to track deliveries at this time.
If you have any questions or queries relating to the delivery of your order; please contact the branch processing your order, these details can be found on the email order confirmation or by visiting Our Branches and entering your delivery address postcode.
For more information on the delivery types we offer, please visit our delivery page.
When will my order arrive?
You will be contacted within 24 hours of placing your order online by your local branch to arrange a convenient delivery date.
For further information; please contact the local branch, these details can be found on the email order confirmation or by visiting Our Branches and entering your delivery address postcode.
More information on the delivery timescales is available on our delivery page.
What should I do if no one has contacted me regarding delivery?
Firstly, please accept our apologies that you have not been contact regarding delivery of your order.
To contact the branch to arrange delivery you can call or email your local branch; these details can be found on the email order confirmation or by visiting Our Branches and entering your delivery address postcode.
If you have any queries prior to ordering, please contact your local branch.
Can my order be delivered to an alternative address?
Yes, it can. An alternative delivery address can be added during checkout. When in Step 3 – Checkout, you can opt to “Change delivery address” on the right-hand side of the “Delivery Details”.
How much does it cost to call the 0344 number?
Calls from landlines are typically charged up to 9p per minute and calls from mobiles could be more.