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I can’t sign in?

On Monday the 25th of April 2022 we launched our new website. If you are signing in for the first time since then, you will need to reconnect your account.

Simply add your email address and account number to the ‘connect your trade account’ section.

You’ll need to validate a few details then that’s it, you’re reconnected.

 

I’m entering my account code and email address but it's saying my details are wrong?

Please note, that if you're reading your account code from an invoice or statement, it can be prefixed with your local branch number. Please only enter the numbers/letters you see after the forward-slash. e.g. if your statement says your account code is 202 / FER12, when connecting your account you should only use FER12.

 

If you’re still experiencing issues that cannot be explained by the above, please feel free to contact us at [email protected] or call 01935 314 460