Dear Customers,
I want to keep you up to date on all things Bradfords.
Stock availability is improving however issues remain with chipboard flooring and lightweight blocks. Inflation continues with our cement supplier and plasterboard supplier advising of double digit increase in January 2022. We continue to challenge these rises to try to minimise the impact on the cost to you.
Timber carcassing price has fallen in October which is pleasing; however, we do not expect massive reductions as demand still out strips supply. We are passing this reduction on and have dropped carcassing and CLS prices in line with those reductions.
We continue to work closely with all our suppliers to ensure stock availability continues to improve. We are holding £6m more stock in the branches compared to this time last year and will continue to keep stocks high into next Spring. We repeat ourselves unashamedly in advising that regardless of our healthy stock holding, the earlier you can tell us what you need, the easier it is for us to fulfil your requirement and make sure you get what you want when you want it.
With record demand since the start of lockdown in March last year, we now have 120 more employees across the branches compared to last year and continue to invest in our external sales team as well. Our goal remains to be the easiest merchant to do business with and to give you the best possible service. On that though, we cannot hope to improve without getting your feedback. We know that many of you have close relationships with our branches and provide live feedback, but to look further into how we can improve our offering, with a particular focus on our online tools and how we tailor our service based on your particular trade, we’d be grateful if you would complete the short survey at the link:
Bradfords Customer Survey Autumn 2021 - Google Forms
Everyone who completes the survey will be entered into a prize draw for a DeWalt drill set – so please do take part and good luck.
Thank you so much for your continued support.
Yours sincerely,
David Young,
CEO