Coronavirus COVID-19

19 May Customer Service Update – Normal Operating Hours Resume

Just to let you know that we’re reinstating our normal opening hours – that’s 7am-5pm Monday to Friday (apart from our Sherborne and Verwood branches which are 7.30am starts due to local restrictions), and 8am to 12pm on Saturdays.

In the meantime we’re working hard to restore our open branch service across the branch network to allow you to turn up when you need to as opposed to having to book in.  Whilst most of our branches are already offering this service, some for the short term maintain the pre-arranged collection service only.  If you haven’t already, it is worth checking with your local branch before you turn up to find out whether they’re accepting drop in customers. We expect all to be fully open to account and non-account customers by the end of this week.

Please note that all branches are restricting maximum of numbers of customers on site at any one time to ensure your and our teams’ safety and social distancing protocols. This may require you to wait for a short time outside until there is space, but our friendly staff at the branch will keep you informed on arrival.

We look forward to seeing you.

Thanks for your support,

The Bradfords Family

11 May Customer Service Update – Open Saturdays 8am-12pm

We continue to work on increasing the flexibility of our service to meet your needs whilst maintaining the high standards of precautions we have in place to keep you and our teams in our branches safe.

We remain open to account and non-account holders with the click/phone and collect model with allotted collection times still in place alongside our delivery service.

As of this week, we will be open on Saturdays 8am-12pm.

Thanks as ever for your patience and cooperation,

 

The Bradfords Family.

 

27 April Service Update 

Bradfords Delivery Service Open To All From Monday 27 April 

At Bradfords we’ve been working hard to find a way to increase our service provision to include non-account customers. As of Monday 27 April, anyone will be able to make orders via telephone call to your local branch or via our website for a kerbside delivery. 

Our click/phone for allotted collect slots and delivery services continue unchanged.

Please do not turn up to any of our branches without prior arrangement.

Our priority remains the health and safety of all our staff, and you, our customers.  Thank you as ever for your patience, and for respecting all the measures we’ve put in place to allow us to continue to operate during this pandemic. 

We will continue to update you whenever we change our service offering.

 

Thank you,

The Bradfords Family

 

16 APRIL Service Update

We’ve been heads down for the past week ensuring that we can serve our customers.  Thanks for supporting us.

Our service remains as per our last update.  Please note that we have received significant volumes of applications for new accounts.  We are processing them as fast as we can so please be patient: we will get to you and look forward to being able to offer you the usual high standard of Bradfords customer service, great prices and quality products as soon as possible.

Meanwhile, a reminder that we are running a strict social distancing policy both in our branches and out at customer sites whilst on delivery.  We politely request that you respect these: this is the best method of preventing the spread of the virus and what allows us to stay open to serve essential public projects and the trades in our local communities..

3 APRIL Service Update 

From Monday 6 April, our collection slots will be from 8am to 4pm.  This is to give our teams more time to ensure that we maintain the highest possible standards of prevention measures to combat the spread of Covid-19 in our branches.  Our system is still in place to only admit those with pre-booked collection slots onto our sites at the allotted slot time.  Please DO NOT turn up at the branch without prior arrangement.  Thank you for your continued co-operation and we hope this doesn’t cause inconvenience

27 MARCH CUSTOMER SERVICE UPDATE

In order to continue to support essential public service projects and maintenance, and the livelihoods of those self-employed trades who rely on us to be able to stay in work as encouraged by current government guidelines, we have taken the decision to close Bradfords to retail customers for the time being.

We will now only serve those who already have trade accounts with us, and those who are supporting essential public services.  That service remains available as deliveries, or via our click or phone and collect service that we started earlier this week.

If you are a retail customer, please don’t turn up unannounced at our branches or try to place orders over the phone.  It is essential that we can focus on using the capacity we have for those who need us most.

For anyone with an outstanding retail order this will be fulfilled.

Thank you for understanding in these unprecedented circumstances.

 

26 MARCH SERVICE UPDATE

Just to inform you that we will be closed on Saturdays until further notice, commencing this Saturday, 28 March.

In addition, we will be closed for both Good Friday, 10 April, and Easter Monday, 13 April. 

 

OUR SERVICE FROM 25 MARCH 

At Bradfords we are instigating a new operating system to allow us to support our current customers’ priority building works and maintenance whilst taking every precaution we can to protect our customers and teams against Coronavirus.

TRADE ACCOUNT HOLDERS

Tomorrow and going forward, we will continue to offer delivery services as usual. Please phone through to our branches or order online.

We are developing how we operate collection from branch and full details will be communicated to you via your local branch staff, however the key points are below;

-          Our branches will be operating on a ‘click’ or ‘phone’ and collect basis only

-          If you have an account with Bradfords and you need to make a priority order, please speak with your local branch on the phone. We will process the order and advise of a collection slot.

-          You can also order online via Bradfords.co.uk as a click and collect order. You will receive your agreed prices when shopping online (providing you are logged in). Once the order is received, we will call you to advise of a collection slot.

-          You will only be able to collect items that you have ordered in advance.

-          We will only admit those with pre-booked collection slots onto our sites at the allotted slot time.  Please DO NOT turn up at the branch without prior arrangement.

-          We will pick your items for you and bring them to your vehicle.  We will request that you stay in your vehicle until our staff have either loaded items onto your vehicle by forklift, or have placed items next to your vehicle for you to put in.

RETAIL/NON-ACCOUNT CUSTOMERS

We still offer a delivery service for orders placed over the phone and online.   Once the delivery arrangements have been made, please bear with our drivers who we have instructed to take utmost precaution and to simply provide kerbside drops.  We cannot offer the usual assistance in moving it to the right spot on your lawn or driveway.  As of now, our branches are shut to non-trade collect customers and we’d respectfully ask you to understand that this is a decision based purely on keeping you and our staff as safe as possible.

Thank you for understanding why we have had to take this action.

We are committed to providing the service we can in these testing times to support those who are conducting priority works.  We will keep you updated.